Responsible Gaming
at crieckx —
Play Smart, Stay Safe

At crieckx, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that every player in Bangladesh deserves a gaming environment built on trust, transparency, and genuine care for their wellbeing. Our platform is designed so that entertainment comes first, and our tools ensure players always retain full control over how they engage with our games and betting markets.

The crieckx responsible gaming programme is built around three guiding principles: prevention (stopping gambling-related harm before it starts), intervention (identifying at-risk behaviour early and reaching out to affected players), and support (connecting players who need help with the right resources quickly and without judgment).

All crieckx staff who work directly with players — including our 24/7 live chat and customer support teams — receive dedicated responsible gaming training. They are equipped to recognise the signs of problem gambling and to guide players toward the appropriate tools and support channels described in this document.

We actively review anonymised platform data — including session duration, deposit frequency, and betting patterns — to detect early indicators of harm. Where our systems flag a concern, a trained support agent may reach out proactively. This outreach is confidential, non-judgmental, and always conducted in your interest.

crieckx enforces a strict minimum age requirement of 18 years for all account holders. Age verification is conducted at the point of registration through date-of-birth capture and is confirmed in full during the KYC (Know Your Customer) identity verification process before any withdrawal is permitted. We take underage gambling seriously and have a zero-tolerance policy.

How We Verify Player Age

All crieckx accounts are subject to identity verification. Players are required to submit a government-issued photo identification document — such as a National Identity Card (NID), passport, or birth registration certificate — before their first withdrawal is processed. Documents are reviewed by our compliance team, and any account found to belong to a person under 18 will be immediately suspended, all funds will be refunded, and the incident will be recorded.

Protecting Minors from Access

If you share a device or a network connection with a minor, we strongly recommend taking the following steps to prevent inadvertent access to gambling content:

• Always log out of your crieckx account after each session — do not use the "remember me" or auto-login feature on shared devices.
• Use parental control software to block gambling-related websites at the network or device level. Solutions such as Net Nanny, Qustodio, and the built-in parental controls in Android and iOS are effective for this purpose.
• Never share your crieckx username, password, or account access with anyone — including family members.
• Contact our support team immediately at [email protected] if you believe a minor has gained access to your crieckx account or has created their own account on the platform.

One of the most effective ways to maintain control over your gambling activity is to set clear financial boundaries before you start playing. crieckx provides flexible deposit limit tools that allow you to cap how much you deposit into your crieckx account over a defined time period. These limits apply across all payment methods — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank transfers, USDT, Visa, and Mastercard.

Available Limit Types

• Daily Deposit Limit: The maximum total amount you can deposit within any 24-hour rolling period.
• Weekly Deposit Limit: The maximum total amount you can deposit within any 7-day rolling period.
• Monthly Deposit Limit: The maximum total amount you can deposit within any 30-day rolling period.

Limits can be set in Bangladeshi Taka (৳) or USDT depending on your preferred deposit currency. There is no minimum limit value — you may set a limit as low as ৳500 per day if that suits your budget.

How to Set or Adjust Your Limits

1. Log in to your crieckx account and navigate to the Account Settings section from the top-right menu.
2. Select Responsible Gaming from the settings menu to access all limit and restriction tools.
3. Under Deposit Limits, choose your preferred period (Daily / Weekly / Monthly) and enter your desired limit amount.
4. Decreasing a limit takes effect immediately and cannot be reversed for 24 hours. Increasing a limit takes effect only after a mandatory 72-hour waiting period.
5. You will receive an email confirmation to your registered address whenever a deposit limit is set, reduced, or increased.

Sometimes the most effective step is simply to take a break. crieckx offers structured time-out options for players who feel they need a temporary pause from gambling activity without committing to a full self-exclusion. A cool-off period locks your account's deposit and wagering functions while keeping your account open for withdrawal purposes.

Available Cool-Off Durations

• 24 Hours: A short pause — useful after a long session or an unexpectedly large loss.
• 7 Days: A full week away from the platform to reset perspective and reflect on your gambling habits.
• 30 Days: A month-long break, suitable if you have noticed your gambling becoming more frequent or less enjoyable.
• Custom Duration: Contact our support team to request a custom cool-off period of any length between 1 and 180 days.

What Happens During a Cool-Off Period

While a time-out is active on your crieckx account:

• All deposits are blocked — no funds can be added via bKash, Nagad, Rocket, USDT, or any other method.
• All betting, casino game play, and wagering on live markets is suspended.
• Pending withdrawals continue to be processed normally — your existing balance remains yours.
• You can still log in to check your balance or contact support, but play-related functions are locked.
• All promotional communications are automatically suppressed for the duration of the cool-off.

Cool-off periods cannot be cancelled or shortened once activated. If you request a 7-day break, that break will remain in place for the full 7 days regardless of any subsequent request to end it early. This is an intentional safeguard to protect you from impulsive decisions.

Self-exclusion is the most comprehensive account restriction available on the crieckx platform. It is designed for players who have identified that gambling has become a problem in their life and who need a firm, enforced barrier between themselves and the platform for an extended period. crieckx treats self-exclusion requests with the utmost seriousness and processes them immediately upon receipt.

Self-Exclusion Duration Options

• 6 Months: The minimum self-exclusion period. Suitable for players who need a meaningful break but anticipate returning to responsible play at some point in the future.
• 1 Year: A 12-month exclusion for players who want a longer recovery period.
• 5 Years: A long-term exclusion suitable for players with a more serious gambling concern.
• Permanent / Lifetime: An indefinite exclusion with no planned end date. Permanent self-exclusion can only be reversed after a minimum of 5 years and following a formal reactivation review by our responsible gaming team.

What Self-Exclusion Covers

When a self-exclusion is active on your crieckx account, all of the following are immediately and fully blocked:

• Account login — the account is locked and you cannot access your gaming history or balance through the standard interface.
• All deposit methods, including bKash, Nagad, Rocket, Upay, USDT, Visa, and Mastercard.
• All casino games, including slots, live tables, crash games, and any other titles available on crieckx.
• All sports betting markets, including cricket, football, kabaddi, and all other sports.
• All bonus and promotional communications — your details are removed from all marketing lists immediately.
• Any attempt to create a new crieckx account using the same personal details, device, or payment method.

Any account balance at the time of self-exclusion will be refunded to your registered payment method within 5–10 business days. You do not forfeit your balance by self-excluding.

How to Request Self-Exclusion

You can request self-exclusion through any of the following channels — all requests are processed within 2 hours of receipt:

• Account Settings: Navigate to Responsible Gaming in your account settings and select Self-Exclusion. Choose your preferred duration and confirm.
• Live Chat: Open a live chat session and tell the agent you wish to self-exclude. They will process the request immediately without requiring you to log out or complete any additional steps.
• Email: Send an email to [email protected] with the subject line "Self-Exclusion Request", stating your registered email address and preferred exclusion duration.

Problem gambling develops gradually and often goes unrecognised for a long time. It does not always look like the dramatic behaviour shown in films — it can be subtle, quiet, and deeply personal. Understanding the early warning signs is the most important step toward addressing gambling-related harm before it seriously affects your finances, relationships, or mental health.

The following are common behavioural patterns associated with problem gambling. These signs are presented as a guide — if several of them resonate with your recent experience, it may be time to speak with someone or use one of the tools available on the crieckx responsible gaming programme.

Behavioural Warning Signs

• Spending more time or money gambling than you originally intended on a regular basis.
• Feeling a strong urge to bet more money in order to experience the same level of excitement you felt when you first started gambling.
• Chasing losses — continuing to gamble after losing money in an attempt to win it back, even when you know the odds are against you.
• Feeling irritable, anxious, or restless when trying to reduce or stop gambling.
• Gambling as a way to escape problems, relieve stress, or cope with negative emotions such as loneliness, grief, or anxiety.
• Lying to family members, friends, or colleagues about the extent of your gambling activity.
• Borrowing money or selling possessions to fund gambling activity.
• Neglecting work, education, family responsibilities, or personal health because of time or money spent gambling.
• Repeated unsuccessful attempts to cut down or stop gambling entirely.
• Thinking about gambling constantly — planning the next session, replaying past wins or losses in your mind.

The following checklist is adapted from widely used problem gambling screening tools. Read each question honestly and consider how frequently each statement has applied to you over the past 12 months. If you answer "Yes" to three or more of these questions, we strongly encourage you to contact our support team or activate a cool-off period or self-exclusion using the tools described on this page.

If you are concerned about your gambling behaviour — or about the gambling behaviour of someone you care about — crieckx's responsible gaming support team is available 24 hours a day, 7 days a week. All conversations are treated with complete confidentiality. Our team is trained not to pressure you, not to try to keep you on the platform, and not to offer you bonuses or incentives in exchange for staying. Their sole purpose is to help you access the right tools and guidance.

In addition to crieckx's own internal support, we encourage players in Bangladesh who are experiencing gambling-related difficulties to reach out to independent professional organisations. Seeking external support is always encouraged alongside our platform tools — a counsellor or mental health professional can provide a level of help that no gaming platform can replicate.

Reach crieckx Responsible Gaming Support

Independent Support Organisations

The following organisations provide free, confidential support for people affected by problem gambling. crieckx does not have commercial relationships with these organisations — we list them solely for the benefit of our players:

• Gamblers Anonymous (International): A worldwide fellowship of people who share their experience, strength, and hope with each other in order to solve their common problem. Meetings and online resources are available globally.
• GamCare (International Online Support): Provides information, advice, and support for anyone affected by problem gambling. Online chat and forum support is available in English and accessible from Bangladesh.
• National Mental Health Helpline — Bangladesh: Kaan Pete Roi (কান পেতে রই) provides free, confidential emotional support. Their trained counsellors can help with stress, anxiety, and other mental health concerns including gambling-related distress.
• NIMH Bangladesh (National Institute of Mental Health): Located in Dhaka, NIMH provides professional psychiatric and psychological services for Bangladeshi residents experiencing behavioural health challenges, including addiction.

Tips for Keeping Gambling Fun and Healthy

For the vast majority of crieckx players, gambling is a genuinely enjoyable pastime. Here are some simple habits that help keep it that way:

• Decide on a fixed budget before you start — treat it as the cost of entertainment, not as an investment.
• Set a time limit for each session and stick to it, even when you are winning.
• Never gamble when you are feeling stressed, upset, tired, or under the influence of alcohol.
• Take regular breaks — step away from the screen every 45–60 minutes.
• Balance gambling with other hobbies, social activities, and physical exercise.
• Keep family and close friends informed about your gambling activity — transparency is a natural safeguard.
• Celebrate wins with restraint — resist the urge to immediately reinvest a lucky win back into gambling.
• Use the crieckx deposit limit and session reminder tools proactively — not just in a crisis.