Privacy Policy
How crieckx Handles Your Data

crieckx collects personal data from players in Bangladesh and internationally through several channels: directly from you during account registration and verification, automatically through your use of the platform, and occasionally from trusted third-party sources such as payment processors and identity verification providers. The categories of data we collect are described below.

1.1 Registration and Account Data

When you create a crieckx account, we collect the following information:

• Full legal name as it appears on your government-issued identity document
• Date of birth (used for mandatory age verification — you must be 18 or older)
• Email address and mobile phone number
• Username and hashed password (we never store passwords in plain text)
• Preferred currency (BDT / ৳ or USDT)
• Country and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna)

1.2 Identity Verification (KYC) Data

To comply with our anti-money laundering obligations and to confirm player age, crieckx requires the following documents before processing your first withdrawal:

• A copy of a government-issued photo ID: National Identity Card (NID), passport, or birth registration certificate
• Proof of address: a utility bill, bank statement, or mobile financial service (MFS) statement issued within the last three months
• Proof of payment method: a screenshot or transaction confirmation from your bKash, Nagad, Rocket, Upay, or USDT wallet, or a copy of the front face of your Visa or Mastercard

KYC documents are stored in encrypted form on secure servers. Access is restricted to authorised compliance personnel only.

1.3 Transaction and Financial Data

We maintain records of all financial activity on your account, including deposit amounts and timestamps, withdrawal requests and processing outcomes, bonus credits and wagering progress, refunds or adjustments made by the payments team, and any chargebacks or payment disputes. This data is retained for a minimum of five years in accordance with standard financial record-keeping obligations.

1.4 Technical and Usage Data

When you access the crieckx platform, our servers automatically log the following technical information:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Session timestamps and duration
• Pages visited, games played, bet history, and navigation path through the site
• Referral source (e.g., which link brought you to crieckx.net)

crieckx uses the personal data it collects only for legitimate, clearly defined purposes. We do not engage in the sale of personal data to third-party marketers, data brokers, or advertising networks. The table below summarises our primary data processing purposes and the legal basis for each:

Promotional communications are sent only where you have explicitly opted in during registration or through your account settings. You may withdraw consent for marketing communications at any time by updating your notification preferences in your account dashboard or by contacting our support team at [email protected].

crieckx uses cookies and similar tracking technologies (including local storage objects and session tokens) to operate the platform correctly, remember your preferences, and analyse how the site is used. A cookie is a small text file placed on your device by your browser when you visit a website. Cookies do not contain executable code and cannot access other files on your device.

3.1 Essential Cookies

These cookies are strictly necessary for the crieckx platform to function. They maintain your login session, store your language and currency preferences, and ensure that security tokens are passed correctly between your browser and our servers. Essential cookies cannot be disabled without breaking core platform functionality.

3.2 Analytics Cookies

We use analytics tools to understand how players navigate the crieckx platform, which game categories are most visited, and where technical issues occur. Analytics data is aggregated and does not identify you personally. You may opt out of analytics tracking through your browser settings or by contacting our support team.

3.3 Functional Cookies

Functional cookies remember choices you have made on the platform — such as whether you prefer the desktop or mobile layout, your last-selected game filter, or any responsible gaming limits you have set. These improve your experience but are not essential for core functionality.

3.4 Third-Party Game Provider Cookies

Some game titles on crieckx are delivered via embedded iframes from licensed third-party providers such as Pragmatic Play, Evolution Gaming, and Spribe. These providers may set their own cookies to maintain game session state and fairness certification data. crieckx does not control third-party cookies set within game iframes and recommends reviewing each provider's own privacy documentation for full details.

crieckx does not share your personal data with third parties except in the specific, limited circumstances described below. All third parties with whom we share data are contractually required to handle it in accordance with applicable data protection standards and to use it solely for the purpose for which it was disclosed.

4.1 Payment Processors

To process your deposits and withdrawals, crieckx shares necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and our card processing gateway. The data shared is limited to what is strictly necessary to complete the transaction and verify the payment method. crieckx does not store full card numbers; card details are tokenised by the payment gateway.

4.2 Identity Verification Providers

KYC document verification may be conducted with the assistance of a third-party identity verification provider. Such providers receive copies of the documents you submit and return a verification result to crieckx. They are contractually prohibited from retaining your documents beyond the verification process or using them for any purpose other than confirming your identity on behalf of crieckx.

4.3 Game Technology Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe receive your account identifier (typically a non-personally identifiable player token) and bet transaction data in order to deliver game content, maintain fairness records, and support dispute resolution. These providers do not receive your full name, NID details, or contact information.

4.4 Legal and Regulatory Disclosure

crieckx may be required to disclose personal data to law enforcement agencies, financial intelligence units, or regulatory authorities where required by applicable law or by a valid court order or legal process. In such cases, crieckx will disclose only the minimum data required by the relevant legal demand and will not notify the player where notification is prohibited by law (for example, in connection with an active money laundering investigation).

crieckx retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention schedule applies:

• Account registration data (name, email, phone number, password hash): Retained for the lifetime of the account and for a period of two years following permanent account closure, unless a longer period is required by law.
• KYC documents (NID, passport, proof of address): Retained for a minimum of five years from the date of verification, in line with standard AML record-keeping requirements.
• Financial and transaction records (deposits, withdrawals, bet history): Retained for a minimum of five years from the date of each transaction.
• Customer support communications (chat logs, email correspondence): Retained for two years from the date of the last interaction in a support case.
• Technical and usage logs (IP addresses, session data): Retained for 12 months in active form, then anonymised or purged.
• Marketing consent records: Retained for three years from the date consent was last confirmed or withdrawn, as evidence of lawful marketing activity.

All data stored by crieckx is held on servers protected by industry-standard physical and logical security controls. Where data is no longer required and retention obligations have expired, it is securely deleted or irreversibly anonymised using industry-accepted methods.

crieckx respects your rights over your personal data. Regardless of your location within Bangladesh, the following rights are available to all crieckx account holders. Requests to exercise any of these rights should be submitted to [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving your request.

Where your request involves the erasure of financial or KYC records that are subject to mandatory retention periods under AML or financial regulations, crieckx will not be able to delete those specific records until the required retention period has elapsed. We will inform you clearly of any such limitation when responding to your request.

crieckx implements a layered security architecture to protect your personal data against unauthorised access, loss, misuse, alteration, or destruction. Our security programme is reviewed and updated on a regular basis to address emerging threats relevant to the online gaming environment.

7.1 Technical Safeguards

• TLS 1.3 encryption for all data in transit between your browser and our servers
• AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records
• Password hashing using bcrypt with a unique salt per account — we never store passwords in readable form
• Two-factor authentication (2FA) available to all players and mandatory for account recovery operations
• Automated rate limiting and IP-based anomaly detection to block brute-force login attempts
• Regular penetration testing conducted by independent security professionals

7.2 Organisational Safeguards

• Role-based access controls ensure that staff can only access player data relevant to their specific function
• All internal data access is logged and subject to periodic audit by the compliance team
• Staff who handle personal data receive mandatory data protection training at onboarding and annually thereafter
• Third-party vendors with access to personal data are subject to data processing agreements with enforceable security obligations

While crieckx takes all reasonable precautions to protect your data, no internet-connected system can guarantee absolute security. You play an important role in keeping your account safe: use a strong, unique password, enable 2FA, never share your credentials, and contact us immediately if you notice suspicious activity on your account.

crieckx reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or operational changes to the platform. When we make material changes — for example, introducing a new category of data collection or a new third-party data processor — we will publish a notice on the platform homepage and update the "Last Reviewed" date at the top of this document. For significant changes, we may also send an email notification to all registered account holders.

Your continued use of the crieckx platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should cease using the platform and contact us to request account closure and data handling in accordance with the retention policy described in Section 5.

Previous versions of this Privacy Policy are available on request by contacting our support team. We retain historical versions for a minimum of three years.

Contact Our Data Team

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights described in Section 6, or have a concern about how crieckx handles your personal data, please contact us using the details below. We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them fully within 30 days.

• Email: [email protected] (subject line: "Privacy Rights Request" or "Privacy Enquiry")
• Live Chat: Available 24 hours a day, 7 days a week via the crieckx platform
• Response time target: Acknowledgement within 48 hours; full resolution within 30 calendar days